RETURN & EXCHANGE POLICY
At Rugs 4 U Trading as Rugs For All we understand that sometimes people like to be able to touch and feel products before buying and that's why we have introduced the 100% Satisfaction Guarantee. Customer satisfaction is our number one priority. If for any reason you are not 100% satisfied with your purchase, you can return any item (in its original condition) within 14 days of the date of shipment, for a full refund or exchange - no questions asked! (Please note that shipping charges are non-refundable. Simply contact us with your intention to return you rug so we can provide you with the return delivery address. The buyer pays return shipping, and the product must be returned in the original packaging via a courier company together with a tracking number). Please also allow three to five working days for a refund to be processed as this will allow time for the inspection and re packing of the rug returned.
MANUFACTURE FAULT RETURNS
All rugs received with a manufacture fault will be happily exchanged or refunded in full. To qualify for a manufacture fault return, simply email us on email@example.com with a description of the fault and a clear photo of the fault. If Rugs 4 U trading as Rugs for All agrees the fault is valid, we will gladly give you the option of an exchange of the same rug or a full refund. Please note that manufacture faults must be claimed within 7 days of receiving the rug.
FREE SHIPPING NEW ZEALAND WIDE
We can ship to virtually any address in New Zealand and offer FREE delivery with in the South Island and their courier partners. North Island will have up to $20.00 delivery fee subject to size weight & distance. Please note that some remote areas of New Zealand will incur an additional delivery charge which we will contact you after your order has been placed. You will then have the option to pay the additional small handling fee, or accept a full refund. We normally process all orders and dispatch within two to three working days. Please note if an order is cancelled whilst in transit with the courier company, we will need the rug returned back to us before we process any refund. If a rug sometimes becomes unavailable due to being out of stock, we can place the rug on backorder if the customer wishes to do so. If this is the case we provide the customer with an approximate e.t.a. of the rug which is also subject to change due to changes beyond our control. If this happens and the customer no longer wants to wait for the rug we are more than happy to provide a full refund back to the customer. During our busier periods we can sometimes experience a slight delay in dispatching due to the high volume of orders. Please note deliveries will vary from 2 to 5 working days depending on location.
SHIPPING OUTSIDE OF NEW ZEALAND
Currently Rugs 4 U t/a Rugs for All does not ship outside of New Zealand.
If you have any questions please do not hesitate to contact us either by email or phone 03-313- 5026.